NeoBionix Mobile App – Privacy Policy
1. Introduction
NeoBionix ("NeoBionix", "we", "us", or "our") respects your privacy and is committed to protecting your personal and business information.
This Privacy Policy explains how the NeoBionix Mobile Application ("App") collects, uses, processes, and protects data.
This policy applies to users of the NeoBionix Mobile App available via the Google Play Store.
2. Information We Collect
The NeoBionix App collects the following categories of data:
2.1 Account Information
When you log in, we process:
- Name
- Email address
- Business/organization details
- User role and permissions
This information is required to authenticate and authorize access.
2.2 Device Information
To enforce device-level security and approval controls, we collect:
- Unique device identifier
- Device model
- Operating system version
- App version
This data is used solely for:
- Device approval
- Security monitoring
- Preventing unauthorized access
2.3 Camera Access (Barcode Scanning)
The App uses your device camera to scan barcodes for stock management purposes.
We do not:
- Record video
- Store images unrelated to barcode scanning
- Access your photo gallery without permission
Camera access is strictly used for operational functionality.
2.4 Analytics & Diagnostics Data
We may collect anonymized or aggregated data such as:
- App usage statistics
- Crash logs
- Performance metrics
- Feature usage data
This information is used to:
- Improve performance
- Fix bugs
- Enhance user experience
Analytics data is not sold to third parties.
2.5 Push Notification Data
If enabled, we collect:
- Push notification token
- Notification interaction data
This allows us to send:
- Stock alerts
- System updates
- Important account notifications
You can disable notifications in your device settings.
2.6 Business Data
The App processes business operational data, including:
- Stock item information
- Barcode numbers
- Inventory quantities
- Transaction records
This data belongs to your organization and is processed on its behalf.
3. How We Use Information
We use collected data to:
- Authenticate users
- Enforce device-level security
- Provide stock management services
- Improve system performance
- Send service notifications
- Comply with legal obligations
We do not sell personal data.
4. Data Sharing
We may share data only in the following circumstances:
- With secure cloud hosting providers
- With analytics service providers
- When required by law
- To protect our legal rights
All service providers are required to maintain appropriate security measures.
5. Data Security
We implement appropriate technical and organizational measures including:
- Secure authentication mechanisms
- Encrypted communication (HTTPS)
- Device approval controls
- Role-based access control
- Access logging and monitoring
However, no system is 100% secure, and users are responsible for maintaining device security.
6. Data Retention
We retain data:
- For as long as your organization maintains an active account
- As required for legal, accounting, or compliance purposes
Device data may be removed when a device is de-authorized.
7. Your Rights
Depending on your jurisdiction (including POPIA in South Africa), you may have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion (subject to business/legal requirements)
- Withdraw consent (where applicable)
Requests can be submitted via the contact details below.
8. Children’s Privacy
The NeoBionix App is not intended for individuals under the age of 18.
We do not knowingly collect personal data from children.
9. International Data Transfers
Data may be stored or processed in secure cloud environments that may be located outside your country of residence.
We ensure appropriate safeguards are in place.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Changes will be published at:
https://neobionix.co.za/privacy
Continued use of the App after changes indicates acceptance of the updated policy.
11. Contact Information
NeoBionix
Website: https://neobionix.co.za
Email: neobionixsa@gmail.com